Frequently Asked Questions
For many, the cosmetic injectables industry can be confusing. There are SO many products, treatment options & interchangeable names, countless sources of credible & not so credible informations, opinions, myths, personal experiences & not to mention the ever-changing industry regulations to navigate...
Eeesh...
At The Aesthetics Hub we aim to create clarity, understanding & transparency about the cosmetic injectables industry & what it offers the best that we can.
For more information please see below or contact the friendly staff at The Aesthetics Hub.
What's new...?
As you may or may not be aware the cosmetic industry has been under scrutiny for sometime.
As we are an industry that performs non-surgical medical procedures with restricted & prescribed medications, naturally the use of these medications are heavily regulated by governing bodies - most specifically the Therapeutic Goods Administration (TGA).
Since 2023, there has been major shifts in how we, as cosmetic practitioners, are able to advertise
& conduct our specialty services.
Most recently the TGA has imposed further regulations regarding product terminology, how & where we provide educational information (e.g. what we can/cannot say about products/treatments including price guides),
as well as on all marketing surrounding said products/services in any form.
As you can imagine this makes it very difficult to remain transparent regarding the services we provide - not to mention the subsequent affect on your ability as the consumer to adequately 'do your research' in regards to your most suitable service provider
prior to attending any face-to-face consultations.
However frustrating these new regulations are, we are most certainly NOT above the law,
so please be patient with us while we continue to navigate these industry changes in order to abide by ALL regulations, policies, procedures & best practice measures to ensure we can continue to provide our wonderful services to our amazing patients.
What this means moving forward
For the industry & you as the consumer
No more use of common terminology
The cosmetic industry is no longer able to use common or well known terminology such as:
'anti-wrinkle' 'dermal fillers' 'filler' to describe products & services that contain the use and/or use restricted & prescribed medications.
You may see other terminology such as:
'wrinkle relaxer' 'neuromodulator' and/or 'volumiser' instead. This is on top of the exisiting 'No brand name' rule.
Full disclosure of product name, type, composition, and specific pharmacokinetics can be discussed during face-to-face consultations.
No more 'Before & After' images
The cosmetic industry is no longer able to share ANY images such as 'before & afters' that depict the use and/or potential use of restricted & prescribed medications for marketing and/or other promotional purposes across any platform
other than during face-to-face consultations.
No more price list display
The cosmetic industry is no longer able to display, share or promote the price of ANY products & services that contain the use and/or use restricted & prescribed medications across any platform
other than face-to-face consultations.
This means NO :
- service price lists,
- 'quotes' via phone, DM, text
- promotional price marketing
- discounted/packages services etc.
Full disclosure of EXACT cost specific to you WILL be discussed openly & honestly prior to ANY procedure commencement.
Consultations are a MUST
Long story short,
face-to-face consultations are a MUST.
The cosmetic industry is no longer able to provide ANY information regarding ANYTHING cosmetics injectable related unless it is in a
FACE-TO-FACE CONSULTATION.
To reiterate - nil informations can be provided via text, phone call, social media direct messaging, email and/or website enquiry.
To assist us with adhering to such measures please refrain from asking for information via such platforms.
It is for this reason that we allow additional time for all patient consultations. All consultations can be made via booking link or by contacting The Aesthetics Hub directly.
Referrals
As you can imagine such regulations drastically effect our ability to advertise ANYTHING to do with our services.
But there is a way you as the consumer can assist us in negating this...
REFERRALS
Despite always being a vital aspect of business,
your word of mouth referrals are now imperative for our ongoing success.
So please feel free to share your wonderful experience and results as well as out details to ensure we can continue doing what we love & providing these specialised services.
We thank you in advance - it truely means a lot!